If your home has a DROP smart water system, you have more than just equipment installed. You have a monitoring and protection system designed to watch your water, detect problems early, and alert you before damage or water quality issues occur.
This page is meant to be a clear, easy to understand reference for homeowners. The video linked below walks through downloading the app and connecting your system. This article explains what the DROP system does, what the alerts mean, how it protects your water quality, and why using the app provides real peace of mind.
If you ever receive an alert and are not sure what it means, or you need help understanding your system, this is the page to come back to.
Watch the DROP Connect App Setup Video
The video below walks you step by step through downloading the app and connecting your system.
👉 Watch the DROP Connect app setup video here: DROP Connect App
If you have trouble connecting your system in the app, support is available. Details are listed later in this article.
What Is a DROP Smart Water System?
A DROP smart water system is a connected monitoring and protection platform for your home’s water related systems. It continuously tracks water activity, pressure, temperature, and system behavior, then communicates with you through the DROP Connect app.
Depending on what we installed in your home, DROP may be monitoring and protecting:
- Your iron filtration system
- Your main water line with leak detection and automatic shutoff
- Your well pressure system
- Your sump pump system
Instead of relying on visual checks or waiting for water problems to show up, DROP monitors your system 24 hours a day and notifies you when something falls outside normal operation.
What the DROP Connect App Does
The DROP Connect app is the communication center for your system.
Through the app, homeowners can:
- Track water flow and usage patterns
- Monitor well system pressure and performance
- Receive leak detection alerts
- Receive excessive water usage alerts
- Receive freeze and low temperature alerts
- Get notified if a regeneration or system cycle is missed
- See sump pump related notifications
- View system status in real time
- Allow remote adjustments without an on site service call
The goal of the app is not to overwhelm you, but to give you clear and useful information when it matters.
Leak Detection and Automatic Water Shutoff
One of the most valuable features of the DROP smart water system is leak detection.
DROP monitors water flow patterns throughout your home. When it detects abnormal water usage that may indicate a leak, it sends an alert through the app. In certain situations, the system can automatically shut off the water to help prevent damage.
Why Leak Detection Matters
Many serious water damage events happen when homeowners are asleep, at work, or away from home.
Early leak detection can help prevent:
- Flooded basements
- Damaged flooring and drywall
- Mold growth
- Expensive insurance claims
Instead of finding damage after it happens, DROP alerts you in real time so action can be taken quickly.
Excessive Water Usage Alerts
Not all water problems are sudden. Some develop slowly and go unnoticed.
The excessive water usage alert notifies you when water usage is higher than normal for your home.
What This Alert May Indicate
- Running toilets
- Stuck or leaking valves
- Underground leaks
- Plumbing issues that are easy to miss
Catching these issues early helps reduce water waste, utility costs, and long term damage.
Freeze and Low Temperature Alerts
Cold weather is a major concern in Southeast Wisconsin. Frozen pipes are one of the most common causes of winter water damage.
The DROP smart water system monitors temperature near critical plumbing locations and sends alerts when temperatures drop to unsafe levels.
Why Low Temperature Alerts Matter
Frozen pipes often crack silently. Damage usually appears after pipes thaw and water begins flowing again.
Low temperature alerts give homeowners time to:
- Restore heat
- Address drafts or insulation issues
- Prevent frozen pipes before damage occurs
This is especially important for basements, crawl spaces, and homes that may be vacant at times.
Missed Regeneration Alerts and Water Quality Protection
Iron filtration systems rely on proper cycling and regeneration to perform correctly.
If a regeneration or system cycle is missed, water quality can be affected. Iron may begin to pass through untreated, leading to staining, odors, and buildup.
The missed regeneration alert notifies you when a scheduled cycle does not occur as expected.
Why This Protects Water Quality
Catching missed regenerations early helps prevent:
- Iron staining on sinks, tubs, and laundry
- Iron buildup inside plumbing
- Reduced filter performance
- Long term equipment damage
This is one of the ways the DROP smart water system protects not just your home, but your water quality as well.
To learn more about iron filtration and why monitoring matters, visit our iron filter page here:
👉 Iron filtration solutions for Wisconsin well water
Well Pressure Monitoring and Flow Tracking
For homes on well water, pressure stability is critical.
DROP monitors pressure and flow to help identify issues such as:
- Pressure tank problems
- Pump performance concerns
- Abnormal system behavior
- Stress on plumbing and equipment
Instead of discovering problems when pressure drops or water stops flowing, DROP helps identify warning signs early.
Sump Pump Monitoring and Alerts
Not all water damage comes from plumbing. Heavy rain and groundwater can create basement flooding risks.
DROP sump pump monitoring provides alerts when abnormal activity or conditions are detected, helping homeowners respond quickly during storms or system issues.
Understanding DROP System Status Lights and Alerts
The DROP system uses clear indicators and app notifications to communicate system status.
Green Light: System in Service
The system is operating normally and actively protecting your home.
Orange Light: Attention Needed
An orange status typically means the system detected:
- High or unusual water usage
- A possible leak
- A temperature concern
Open the DROP Connect app to review details. Once resolved, the system can be returned to service.
Blinking Indicator: Notification Pending
This means there is an alert waiting in the app that needs to be reviewed.
Trouble Connecting the App or System?
If you are having trouble connecting your DROP system in the app or need technical assistance, do not guess or force settings.
For direct DROP technical support, contact Chandler Systems (CSI) at:
📞 1-888-363-9434
This is the correct support number listed on your DROP handout and the fastest way to resolve connection issues.
How DROP Provides Peace of Mind
One of the biggest benefits homeowners experience with DROP is peace of mind.
The DROP smart water system acts as a second set of eyes on your home’s water systems, even when you are not thinking about them.
Peace of mind comes from knowing:
- Leaks are detected early
- Temperature drops are monitored
- Water usage is tracked
- Alerts are sent in real time
- Small issues are caught before becoming big problems
Instead of guessing, you stay informed and in control.
A Smarter Way to Protect Your Home and Water
Water damage, iron problems, and system failures often start quietly. The DROP smart water system is designed to detect those early warning signs and notify you before damage or water quality issues occur.
By using the DROP Connect app and understanding what the alerts mean, you protect your home, your water, and your investment.
If you ever have questions about alerts or system behavior, our team is here to help.